bbet Privacy Policy — Your Data, Protected
This policy explains what personal information bbet collects, why we collect it, how it is used, and the rights you have over your own data as a player on our platform.
1. Introduction
bbet ("the Platform", "we", "us") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes in clear terms how bbet collects, processes, stores, shares, and protects personal information provided by players and visitors to the bbet platform. It also explains the rights that players hold in respect of their own personal data and how those rights can be exercised.
This Privacy Policy applies to all players and visitors who access the bbet platform from Bangladesh and from any other jurisdiction where the platform is available. By using the bbet platform, you consent to the collection and processing of your personal data as described in this policy. If you do not agree with the terms of this Privacy Policy, you should discontinue your use of the platform. Please read this policy in conjunction with bbet's Terms and Conditions, which govern your use of the platform as a whole.
Privacy at a Glance
2. Information We Collect
bbet collects personal information in the following categories. We collect only the information that is necessary to deliver the platform's services, comply with applicable legal obligations, and maintain the security and integrity of the platform:
- Identity information: Your full name, date of birth, and any government-issued identification documents submitted for KYC verification purposes. This information is collected at registration and during identity verification checks.
- Contact information: Your mobile phone number and email address, used for account communications, verification codes, and support correspondence. We do not collect your physical postal address unless it is required for KYC purposes.
- Financial information: Transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number), and account balance history. Full payment credentials (e.g., full mobile wallet PINs) are never stored by bbet; these are handled exclusively by the payment service provider.
- Device and technical information: Your IP address, device type, operating system, browser type and version, screen resolution, mobile network operator, and session timestamps. This data is used for fraud prevention, platform optimisation, and responsible gaming monitoring.
- Behavioural and gaming data: Records of your gaming activity on bbet, including the games you have played, betting amounts, session duration, win/loss history, and any responsible gaming tool settings you have activated on your account. This data is used to deliver a personalised platform experience and to support responsible gaming monitoring obligations.
3. How We Use Your Information
bbet uses the personal information collected from players for the following specific purposes only:
Account creation and management: To register your bbet account, verify your identity, authenticate your logins, and manage your account settings, balance, and preferences throughout the lifecycle of your account.
Payment processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and other accepted payment methods. Financial transaction data is retained to maintain accurate account records and to comply with anti-money laundering regulations.
Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, bonus abuse, multi-account creation, and other prohibited conduct as defined in bbet's Terms and Conditions. Device and behavioural data is used to identify anomalous activity patterns.
Customer support: To respond to your support queries, process complaints, handle account closure or self-exclusion requests, and communicate with you regarding your account status, security notifications, and platform updates that materially affect your use of bbet.
Responsible gaming compliance: To monitor gaming activity in accordance with responsible gaming obligations. This includes tracking session duration, bet frequency, deposit patterns, and the activation and enforcement of player-requested responsible gaming limits such as deposit caps and self-exclusion periods.
4. Legal Basis for Processing
bbet processes personal data on the following legal grounds:
Contractual necessity: The majority of personal data processed by bbet is necessary to perform our contractual obligations to you as a registered player. Without processing your identity, contact, and financial data, bbet cannot create or maintain your account, process transactions, or deliver the platform's core gaming and betting services.
Legal obligation: bbet is required by applicable law to retain certain categories of data for defined periods. This includes KYC identity records, financial transaction logs, and anti-money laundering compliance records. Processing of this data is not optional — it is required to maintain the platform's legal compliance.
Legitimate interests: Where not covered by contractual necessity or legal obligation, bbet may process data on the basis of legitimate interests, including platform security monitoring, fraud detection, responsible gaming analysis, and service improvement. Where we rely on legitimate interests, we balance those interests against your privacy rights and will not process data in a manner that is disproportionate or unjustified.
5. Sharing Your Information
bbet does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:
Payment service providers: When you make a deposit or request a withdrawal, the minimum data necessary to process the transaction is shared with the relevant payment service provider (e.g., bKash, Nagad, Rocket). This typically includes your registered mobile number and transaction amount. Payment providers process this data under their own privacy policies and are contractually bound to protect it.
Technology and infrastructure providers: bbet uses third-party technology providers for platform hosting, database management, security monitoring, and game content delivery (including game studios such as Pragmatic Play and Evolution Gaming). These providers access only the data required to perform their contracted services and are prohibited from using that data for any other purpose.
Regulatory and legal authorities: bbet may be required to disclose personal data to law enforcement, regulatory bodies, financial intelligence units, or courts where such disclosure is required by applicable law or in response to a valid legal order. bbet will notify the affected player of any such disclosure request where permitted to do so by law.
6. Payment Data and Financial Information
bbet processes financial data strictly in connection with account transactions. When you make a deposit using bKash, Nagad, Rocket, or another accepted payment method, the transaction is processed by the relevant payment service provider using their own secure infrastructure. bbet receives confirmation of the transaction (amount and status) but does not have access to your full mobile wallet credentials, PINs, or bank account login details — these never pass through bbet's systems.
Financial transaction records — including deposit history, withdrawal history, and account balance changes — are retained by bbet for the period required by applicable anti-money laundering and financial record-keeping regulations. This retention period may extend beyond the closure of your bbet account. These records are held securely and are not accessible to unauthorised parties.
7. Cookies and Tracking Technologies
bbet uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a consistent, personalised experience to each player. The following categories of cookies are used on the bbet platform:
Essential cookies: These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and ensure that security tokens function correctly. The platform cannot operate without these cookies and they cannot be disabled.
Functional cookies: These cookies remember your settings and preferences across sessions, such as your preferred payment method display, notification preferences, and responsible gaming tool configurations. Disabling functional cookies may affect the quality of your experience on the platform but will not prevent you from accessing core services.
Analytical cookies: bbet uses anonymised analytical data to understand how players interact with the platform, identify technical issues, and improve the overall user experience. This data is aggregated and does not identify individual players. bbet does not use third-party advertising networks or cross-site tracking cookies.
8. Data Retention
bbet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specifically: account data and KYC records are retained for a minimum of five years following account closure to comply with anti-money laundering regulations; financial transaction records are retained for the same period; gaming activity logs are retained for up to two years from the date of each recorded session for responsible gaming monitoring and dispute resolution purposes; support correspondence is retained for up to three years.
When the retention period for any category of data expires, bbet will securely delete or anonymise that data so that it can no longer be associated with any identifiable individual. Players who have closed their accounts may contact bbet's support team to request confirmation of what data is retained and the applicable retention period.
9. Your Privacy Rights
As a player on the bbet platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request:
10. Security Measures
bbet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the bbet platform; encrypted storage for sensitive personal data including KYC documents and financial records; access controls that restrict internal access to personal data on a need-to-know basis; regular security assessments and vulnerability monitoring of the platform's infrastructure; and secure disposal procedures for data that has reached the end of its retention period.
While bbet takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bbet will notify affected players without undue delay and will take immediate remedial action. If you suspect that your bbet account has been accessed without your authorisation, please contact our support team immediately.
11. Children's Privacy and Age Restriction
The bbet platform is strictly intended for adults aged 21 and above. bbet does not knowingly collect personal data from individuals under the age of 21. If bbet becomes aware that a registered account belongs to a person under 21, the account will be immediately suspended, all pending transactions will be cancelled, and any funds held in the account will be dealt with in accordance with applicable law. If you believe that a person under the age of 21 has registered an account on bbet, please notify us immediately at [email protected].
12. Changes to This Privacy Policy
bbet may update this Privacy Policy from time to time to reflect changes in applicable law, platform operations, or data processing practices. When material changes are made, the "Last updated" date at the top of this page will be revised and, where appropriate, players will be notified via a notice displayed at login. Your continued use of the bbet platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how bbet protects your personal data.
13. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how bbet is handling your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data deletion requests or KYC-related queries, please include your registered account details and a clear description of your request in your message.
Privacy and data enquiries: [email protected]
Questions? We Have Answers
Curious about how bbet works, what games are available, or how your account is managed? Visit our FAQ for quick answers, or learn more about bbet's story on the About Us page.